Privacy policy

This website is run by Lennox C. James, Sales Representative with Skybound Realty, Brokerage, 5805 Whittle Road #4, Mississauga, ON L4Z 2J1. This page explains what personal information is collected here and how it's used.

What I collect

Only what you type into a form: your name, phone number, email, street address, and what you're looking for. I also record the date, the wording of the consent you agreed to, and your internet (IP) address, so there's a record of your consent.

The numbers you enter in the calculators, quizzes and games are used only to show your result. I don't save them or link them to you, and calculator numbers are sent with the form rather than in the page address, so they don't end up in server logs.

Cookies and tracking

This site doesn't use advertising or analytics cookies, and it doesn't track you across other sites. It keeps a simple count of how many times each page is viewed each day, without cookies and without recording anything about who viewed it. Answers to the "Burlington says" game are counted the same way: only the answer and the day are kept. If you add a game score to the leaderboard, the score, your neighbourhood and any nickname you choose are shown publicly for that week. Don't use your full name. Games keep your best scores, days in a row, and the last nickname and neighbourhood you entered only in your own browser, not on the site. The site's fonts are served from this site, so your browser doesn't contact Google or any other font service. If you create a member account and sign in, the site sets one cookie that keeps you signed in for up to 30 days; it's removed when you sign out. Addresses typed into the address check aren't saved.

If you have a member account, the site also keeps what you choose to add there: your neighbourhood and, if you add it, your street address for the "My home" page; calculator results you save (only the numbers you entered into that tool); and your home search, which Lennox sees with your contact details. You can change or delete each of these from the members area at any time. If you open or join a members card table with Open seats, your table nickname and the game are shown in the members lobby to other signed-in members, and your nickname and character are seen by anyone who sits down or watches. Without Open seats, only the players you invite see them. Past table-mates you both add as friends see each other's nickname; you can remove a friend at any time, and friends are kept until removed or the account is deleted. Your table stats are seen only by you. Players can see who is watching their table. The last nickname you used at a table is saved with your account so it's filled in next time. If you turn on app alerts, your phone's push service (Google, Apple or Mozilla) delivers short, encrypted notices about your deal from Lennox; the service can't read them. The site keeps your device's alert address until you turn alerts off or delete your account. If you use the home file, the dates, work log and costs you enter are kept with your account until you delete them or the account. Your home file isn't shown in Lennox's client tools; it's only included if you ask for a copy of everything the site holds about you. If you connect Google sign-in, the site keeps your Google account id and the email address Google gives it, only so you can sign in with Google; it never gets your Google password, contacts or files, and Google knows you signed in here. You can turn it off on your members page, and it's removed when you delete your account. Tables and their games are deleted after 6 quiet hours. If you report a player, the report is kept, with the nicknames involved and the preset reactions that player sent, until Lennox reviews it. If you block a player, the block is kept until you remove it in the Games Room. If tables were turned off for an account, or a player was blocked, a scrambled code made from the phone number (not the number itself) is kept for 12 months, even after the account is deleted, so it still applies if they re-join. It's used for nothing else. Ideas sent from the ideas box are kept private, used only to improve the site, and deleted after 24 months or when you delete your account. Games keep your best scores and days in a row only in your own browser, not on the site.

How I use it

To answer your request, and to send the Burlington Brief if you subscribed. Forms have two separate choices: one to be contacted about what you asked for, and an optional one for future market updates and offers. I only send marketing messages if you ticked that second box. Your information is not sold or rented.

When you send a form, the site notes what kind of place you came from (for example a search engine, an ad, the Burlington Brief or a game on this site). It doesn't record the exact page or use cookies for this. Lennox uses it only to see which parts of the site are useful. It's kept with your request and deleted with it.

Automated tools

I use AI tools to help draft the market summaries on this site. An automated message always says it's automated, never gives prices or real estate advice, and you can reply STOP to any text. Every market report is personally reviewed and approved by me before it's sent, and any advice comes from me personally.

Who else sees it

Your information is not sold, but it may be processed by authorized third-party service providers to help with your request: the companies that host this website (Render), send its texts, sign-in codes, calls and video calls (Twilio), send its emails (Resend), keep its security logs (Better Stack), provide the AI tools above, and Google, if you choose to sign in with it. If you prefer WhatsApp, I may send you messages, such as a video call link, through WhatsApp from my own phone. WhatsApp (Meta) handles those messages under its own privacy policy and may store them outside Canada. Server logs from the web host (your IP address, browser type and the pages you asked for) are sent to Better Stack, a security logging service, which may store them in the United States. They're used only to spot attacks and fix problems, kept for 30 days or less, and never include your name, your contact details or the numbers you type into a calculator. Calls to the business number that go to voicemail are recorded so the message can be heard, and the recording is deleted after 90 days; video calls aren't recorded. Some of them store or process data outside Canada, including in the United States. My brokerage may also access it as required by Ontario real estate rules.

How long information is kept

Information is kept only as long as it's needed. If you become a client, your records are kept for at least six years, subject to applicable record-specific requirements. The six years start when your deal closes, and your brokerage keeps the official file. If you contacted me but didn't become a client, your details are deleted 24 months after we were last in touch. A record of the consent you gave is kept for 36 months after the last message you received. Internet (IP) addresses are removed after 90 days. If you unsubscribe from the Burlington Brief, your email address is deleted 36 months later. Accessibility feedback, and the contact details you leave with it, is kept for 24 months and used only to fix the problem and reply. Card table reports are kept for 12 months, and trivia night nicknames and scores for 60 days. If you opt out of texts or emails, a scrambled code (not your number or address) is kept so you aren't contacted again; if you sign up again later, the new consent replaces it.

Your choices

You can unsubscribe from any email using the link in it, reply STOP to any text, or email lennox@mygtarealestate.com to see, correct or delete your information. I act on unsubscribe requests within 10 business days, and I answer requests to see or correct your information within 30 days.

Brokerage privacy contact: Anissa Ho, Broker of Record, Skybound Realty, Brokerage, anissa@skyboundrealty.com. For day-to-day questions about this website, contact Lennox at lennox@mygtarealestate.com.

Market data

Market statistics come from the Toronto Regional Real Estate Board (TRREB) and are used under its terms. They're deemed reliable but not guaranteed.

Last updated: November 9, 2026